Samurai Sword Tokyo App Privacy Policy
Effective date: October 29, 2026
1. Who we are and what this policy covers
This App Privacy Policy applies only to the Samurai Sword Tokyo mobile app for Android and iOS (the “App”). It explains what information the App accesses, collects, uses, stores and shares, and the choices you have. The App is provided by Samurai Sword Inc. (株式会社サムライソード), Tokyo, Japan, which is responsible for the information described here. Our website is covered by our separate Kebijakan Privasi, and the website choices further down this page do not apply to the App.
2. Information collected when you use the App
- Account activity: your orders, points balance and history, member rank and coupons, which the App reads from your account.
- Restock alerts: the products you ask us to tell you about when they are back in stock, linked to your account.
- Error reports: when something goes wrong, the App may send us a short technical report — device platform (Android or iOS), app version, the screen and service address involved, the error code and a brief error message. Reports are sent when you tap “Report”, and automatically for some errors (for example if the App crashes or cannot load the product list). If you are signed in, a report is linked to your account. Reports never include your address, payment details, password or sign-in token.
- Technical information: each request tells our servers that it comes from the App and which version. Like any internet service, our servers receive your IP address, and our store may record the IP address and the App’s identifier with orders you place, to prevent fraud.
The App does not collect your device location, contacts, photos, camera or microphone data, files, or advertising identifiers.
3. Information stored on your device
- Sign-in tokens and checkout details you have typed but not yet submitted are stored encrypted (Android Keystore or iOS Keychain). Your email address and display name are kept in the App’s private storage so that you stay signed in.
- The last order you returned to from a payment page, including its billing and shipping details, is kept in the App’s private storage so the App can show its payment status.
- Your cart, saved products, saved coupon codes, language and display settings, and a copy of the product list and images are kept so the App opens quickly. They contain no payment details.
- Signing out removes your sign-in tokens, checkout details, the last returned order and other account data from the device. Your cart, saved products and the product list stay until you uninstall the App. On Android, App data is excluded from device backups and from transfers to a new phone.
4. How we use your information
We use the information described above to:
- create and manage your account and keep you signed in;
- process, ship and deliver your orders, including customs clearance, and send you order and account emails;
- apply coupons, points and member-rank benefits;
- send the restock alerts you ask for;
- answer your questions and provide customer support;
- find and fix problems in the App;
- prevent fraud and abuse, keep our services secure, and meet our legal obligations, such as tax, accounting and export rules.
We do not use information collected by the App to show you advertising in other apps or on other websites, and we do not sell it.
5. Who we share your information with
We share information only as needed to run our store and deliver your orders:
- Shipping carriers (FedEx) and customs authorities — your name, address, phone number, email address, the contents and value of your order, and any customs details, so your parcel can be shipped and cleared.
- Payment providers (PayPal, and Wise for bank transfers) — the order details needed to take your payment.
- Service providers that run our store and back-office systems on our behalf, such as web hosting, content delivery and security, email delivery, customer support, order management and accounting. They may use the information only to provide their services to us.
- Public authorities or other parties when the law requires it, to protect our rights or prevent fraud, or if our business is merged or sold.
We do not share information collected by the App with advertising networks or data brokers, and the App contains no third-party advertising, analytics, attribution or crash-reporting tools.
6. How we protect your information
- All communication between the App and our servers is encrypted (HTTPS), and the App only opens secure (https) links.
- Sign-in tokens and unsubmitted checkout details are encrypted on your device, and your password is never stored on it. Our servers keep sign-in tokens only in hashed form, and they expire automatically.
- Deleting your account and other sensitive actions require your password, and repeated attempts are limited.
- Access to customer information is limited to staff and service providers who need it to run our store.
No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.
7. How long we keep information and how to delete your account
- We keep your account information for as long as your account is open.
- Orders, invoices and tax records are kept for the period required by Japanese tax and accounting law, even after you delete your account. Customs and export records are kept for as long as the applicable rules require.
- Restock alerts are kept until you remove them or delete your account.
- Error reports and server logs are kept only for a limited time, to fix problems and keep our services secure.
- To delete your account, email support@samuraiswordtokyo.com from your registered email address with the subject “Account deletion request”, or follow the steps at https://vivid-lagoon-5429.hostriser.site/policies/account-deletion. Deleting your account removes your profile, saved addresses, sign-in sessions, member rank, points balance, coupons, restock alerts and newsletter subscription. Order records are kept as described above, separated from your deleted account, and reviews you have posted stay on our site without your name.
- Uninstalling the App removes the information it stored on your device.
8. Your choices and rights
- You can see your orders, points and coupons in the App, and update your details and addresses in your account on our website.
- You can remove restock alerts in the App at any time.
- Depending on where you live, you may have the right to access, correct or delete your information, to receive a copy of it, to object to or restrict how we use it, and to withdraw consent. To make a request, contact us using the details below. We may need to verify your identity first, and we will not treat you differently for exercising these rights.
9. Children
The App is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.
10. International processing
We are based in Japan. Your information is processed in Japan and in the other countries where our service providers operate or through which your order is shipped.
11. Changes to this policy
We may update this App Privacy Policy. We will post the new version on this page and update the effective date above.
12. Contact us
For questions about this policy or to exercise your rights, contact:
Samurai Sword Inc. (株式会社サムライソード)
#102, Maison Aoba, 3-6-21 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan
Email: support@samuraiswordtokyo.com
Phone: +81 80-2878-4090
Website: Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered “sales”, “sharing”, or “targeted advertising” under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Business and Privacy Contact
Samurai Sword Tokyo is operated by Samurai Sword Inc. (株式会社サムライソード). For privacy questions or customer service, contact support@samuraiswordtokyo.com or +81 80-2878-4090.
Registered address: #102, Maison Aoba, 3-6-21 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan.