This page explains how to delete your Samurai Sword Tokyo account, what deleting it removes, and what we have to keep. It applies to accounts used on this website and in the Samurai Sword Tokyo mobile app. You do not need an account, and you do not need the app installed, to read this page.
How to request account deletion
You can ask us in either of two ways. Both reach the same team and are handled the same way.
1. In the app
Open the Samurai Sword Tokyo app and go to the Account tab. Sign in if you are not signed in already, scroll down to the Account data card, and tap Request deletion. A confirmation box appears — tap Send request.
The app then shows a reference number that looks like ADR-1234-20260815093012. Please keep it. Quoting it makes any follow-up much faster.
2. By email
Email us at support@samuraiswordtokyo.com with “Account deletion request” as the subject. Please send it from the email address registered on the account, so that we can tell it is really you. You can also write to us through our contact form.
If a request arrives from an address that is not on the account, we cannot act on it, because we have no way to confirm that the account is yours. We will reply and ask you to write from the registered address instead.
What happens after you ask
- We check the request is really from you. Usually the email address it came from, or your signed-in app session, is enough. Occasionally we may ask one further question to confirm.
- We check for orders still in progress. If something is paid for but not yet delivered, we will contact you before doing anything, because we need the account to finish and ship that order. Deletion goes ahead once the order has been delivered or cancelled.
- We delete the account. We complete verified deletion requests within 30 days of receiving them, and usually sooner.
- We email you to confirm. A confirmation goes to the registered address once the deletion is done.
What deleting your account removes
- Your profile — name, email address, password, and every login session.
- Saved addresses — your saved billing and shipping addresses and your phone number.
- Saved business and customs details — VAT number, EORI or importer ID, FedEx account number, invoice and customs notes, and any stored customs clearance identifier such as a Korean PCCC or a business registration number. These are stored encrypted and are destroyed with the account.
- Your member rank — rank, rank history, and contribution totals.
- Your points — the remaining balance and the full points history. Any balance left is forfeited.
- Your coupons — every coupon issued to your account, including ones you have not used.
- Saved products and restock alerts — your saved-items list and any “notify me when back in stock” watches.
- Marketing consent — your newsletter subscription, your consent record, and the email open and click history tied to it.
- App session data — the app’s sign-in tokens and any push notification token for your device.
What we have to keep, and why
Deleting your account does not erase the record of purchases you already made. Some records have to survive the deletion because the law requires it:
- Orders, invoices and tax records — kept for 7 years. Tax and accounting law in Japan requires us to keep records of completed sales. We keep them as business accounting records, separated from your deleted account: they are not used to contact you, to market to you, or to build a profile of you. At the end of the 7 years they are deleted.
- Customs and export paperwork. Kept for as long as Japanese export and customs rules, and the import rules of the destination country, require.
- Shipments already handed to FedEx. Once a parcel is with the carrier, the carrier keeps its own copy of the shipping details under its own policy. We cannot delete records held by FedEx.
- Payment records. The provider that processed your payment keeps its own transaction records under its own policy. We cannot delete those either.
- Fraud and chargeback records. If an account was restricted for abuse, fraud, or non-payment, we keep the minimum needed to keep that restriction in force.
Deletion is permanent
Please be sure before you ask. Deleting an account cannot be undone. Your member rank, your points balance, and any coupons you were issued are forfeited and cannot be restored — including if you later sign up again with the same email address, which creates a new account starting from zero. Your order history stops being visible to you once the account is gone.
If what you actually want is to stop the emails rather than lose the account, you do not need to delete anything: use the unsubscribe link at the bottom of any newsletter, and your account, points, and order history all stay as they are.
Questions, or checking on a request
Write to support@samuraiswordtokyo.com and quote your ADR- reference number if you have one, or use our contact form. We are happy to confirm where a request has got to, or to cancel one that you sent by mistake, as long as the deletion has not already been carried out.
For how we handle personal data generally, see our Privacy Policy.